HELP & FAQ    


    Shipping Costs

    • Flat rate Northeastern United States - $19.99,
    • Orders over $99 - $9.99
    • Orders over $199 – Free shipping

    Long distance Shipping

    • Flat rate Long Distance - $39.99
    • Orders over $149 – 29.99
    • Orders over $249 - Free 


    If you have any questions or concerns, please reach out to or give us a call

    Our business hours are Monday - Friday 9am ET - 5pm ET. 


    How are the products shipped?

    Products are flash frozen at-40 degrees at peak freshness to lock in the natural juices.  

    Our product is in vacuum sealed packaging and is shipped with dry ice and insulation to keep your product in the ideal temperature range even in the heat of the summer.  

    Please note that sometimes products will begin to thaw during shipment, this is perfectly normal. All products are flash frozen and vacuum sealed.  Once received they are safe to be refrigerated, re-frozen or cooked immediately!

    If for any reason your package shows up and is not still cold, please contact us right away and we will refund your order, or send you a replacement.

    How long will the meat last?

    Our meat and seafood products last up to 12 months in the freezer. Once thawed, our meat products last 5 to 7 days in the refrigerator, and our seafood products last 3 to 5 days in the refrigerator.

    Shipping and Delivery

    All Orders are shipped within 5 business days of being placed. If you need to change or cancel you order, please contact within 6 business hours of placing your order..
    Once your order is picked up by the shipping carrier (UPS or FED-EX), you’ll receive an update from the carrier with a tracking number and transit time.

    Where do we deliver?

    We deliver anywhere within 25 miles of our plant, delivery days are on Wednesdays, and Thursdays.  If your address is within 25 miles you will have the option to select Delivery at checkout.

    Delivery Fee is a flat $10.00 on all orders below $199

    Free delivery for orders over $199.

    Where do we ship and how much does it cost? -  Drop down

    We ship everywhere in the continental United States.  We cannot ship to Alaska, Hawaii or Puerto Rico at this time.

    Our Partners

    All of our products are backed by our HHH™️ method which represents the correct way to treat animals from birth to harvest. Our family prides itself on making sure all animals live healthy, happy lives before consumption.

    Aside from our own American Butcher Store brand, we only carry brands that adhere to our strict humane guidelines such as Meyer Grass Fed Angus, Riverside Ranch American Wagyu, Lipari's, Thumann's, Catelli Brothers Veal & Lamb, Wonder Meat, Hatfield, Superior Farms, Villari Foods and many more.  We work closely with all of our partners to ensure that they meet every one of our exacting standards. Everything we source is certified antibiotic, steroid, and hormone free. All seafood is wild-caught or sustainably raised in the wild.